Refund policy
At DoorSpace, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. If your order does not meet your expectations, eligible products may be returned within 30 days in accordance with this policy.
30-Day Free Returns
We offer Free Returns within 30 days of delivery.
To be eligible for a return, your request must generally be submitted within 30 days from the date your order is confirmed as delivered.
Returned merchandise should be in substantially the same condition in which it was received, including all components, accessories, and packaging where reasonably possible.
Please do not send a product back without first contacting our customer support team. This helps ensure that your return is properly identified and processed.
How to Request a Return
To begin a return, contact us at:
Email: support@DoorSpace.shop
Please provide:
- Your order number
- The email address associated with your order
- The product you wish to return
- A brief explanation of your return request
- Photos when relevant, particularly for damaged, defective, or incorrect products
Our team will review your request and provide appropriate return instructions.
Free Return Shipping
Eligible returns accepted under this policy include free return shipping. Customers should follow the return instructions provided by DoorSpace to ensure that the approved return method is used.
Shipping an item independently without following the instructions provided by our customer support team may prevent us from identifying or properly processing the return.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a product that is damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@DoorSpace.shop.
Please include photographs or other relevant information that clearly shows the issue. After reviewing the claim, we may provide an appropriate resolution, including a replacement or refund where applicable.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Original shipping charges are not applicable where standard worldwide shipping was provided free of charge.
Exchanges
If you would like a different product, size, style, or configuration, please contact our support team. Depending on availability and the circumstances of the order, we will advise you regarding the available options.
Cancellations and Order Changes
If you need to cancel or modify an order, contact us as quickly as possible after placing it.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Contact
Questions regarding returns or refunds may be directed to:
DoorSpace
Réserve Indienne de Kahnawake No 14
Kahnawake, QC J0L 1B0
Canada
Email: support@DoorSpace.shop
Phone: (905) 513-8200