Shipping policy
Shipping Policy
At DoorSpace, we aim to provide a straightforward and reliable delivery experience for customers around the world.
Free Worldwide Shipping
We proudly offer Free Worldwide Shipping on all orders placed through DoorSpace.shop.
There is no minimum purchase requirement to qualify for our standard free shipping service unless otherwise clearly stated during checkout.
Estimated Delivery Time
Our standard estimated shipping time is:
7–10 business days
Delivery estimates begin after the order has been processed for shipment. Business days generally exclude weekends and applicable public holidays.
Please note that delivery times are estimates rather than guaranteed arrival dates.
Order Processing
After your order has been successfully placed and payment has been confirmed, it will enter our processing system.
During processing, order details are reviewed and the products are prepared for shipment.
Once an order has entered advanced processing or has been transferred to the shipping carrier, changes or cancellations may no longer be possible.
Tracking Information
When tracking information is available, customers may receive a shipping confirmation email containing relevant tracking details.
Tracking updates can occasionally take additional time to appear after a shipment has been handed to the carrier.
International Deliveries
DoorSpace ships internationally.
International delivery times may occasionally be affected by customs procedures, local carrier operations, holidays, severe weather, transportation disruptions, or circumstances outside our reasonable control.
Customers are responsible for providing complete and accurate delivery information when placing an order.
Incorrect or Incomplete Addresses
Please carefully review your shipping address before completing checkout.
DoorSpace cannot guarantee successful delivery where a customer provides an incorrect, incomplete, or outdated shipping address.
If you notice an error after submitting an order, contact support@DoorSpace.shop immediately. We will attempt to update the information if the order has not yet been processed for shipment.
Delayed Orders
Although most orders are expected to arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our reasonable control.
If your order appears significantly delayed, please contact our customer support team with your order number so that we can assist you.
Lost or Damaged Shipments
If your package appears to have been lost during transit or arrives damaged, contact us as soon as reasonably possible.
Please provide your order number and, where applicable, photographs of the package and damaged product so our team can review the situation.
Contact Us
For shipping and delivery questions:
DoorSpace
Réserve Indienne de Kahnawake No 14
Kahnawake, QC J0L 1B0
Canada
Email: support@DoorSpace.shop
Phone: (905) 513-8200